Home > Episode 18: Bad Customer Service

Episode 18: Bad Customer Service


What do so many small businesses brag about, but so few do well? Steve talks about good and bad customer service and interviews Barbara Khozam, a customer service expert, author, and trainer.



About Steve Strauss

Senior small business columnist at USA TODAY and author of 15 books, including The Small Business Bible, Steve is your host here at TheSelfEmployed.com.